Ordering and Delivery

Your privacy is paramount to us, for this reason, we ship your order as fast and discrete as possible. The seeds will be sent in padded envelopes in a box, without any signs that could give away what’s inside. After receiving your payment, we ship within 24 hours on working days.

While we strive to ensure your order is delivered in a timely manner, the customer and/or recipients are responsible for supplying full and correct delivery details at the time of purchase. Should inaccurate details be provided, City Seeds Bank b.v. cannot be held responsible for any resulting incorrect delivery, delays, non-delivery or charges howsoever incurred.

City Seeds Bank b.v. cannot be held responsible for the loss of packages by postal services used by us. There is always a small chance of loss; please take this into account when placing your order.

We only ship to countries where it is legal to buy, sell and own cannabis seeds. Please be aware that germination is illegal in some countries, therefore, it is advisable to check the laws before ordering cannabis seeds with us.

Our products are solely for used for collection purposes or own use. When we are suspecting the intention of illegal use of our products, we will refuse your purchase. We sell exclusively for own use; purchases for large-scale or professional cultivation will be refused. We have a maximum amount of seeds per customer.

 

Track & Trace methodNormal shipping method
Delivery trials21
Discrete ShippingYesYes
Tracking codeYesNo
Sign for deliveryYesNo
Secure packageYesNo
Changing parcel if stopped by customsNoNo
Packing station deliveryNoNo
PO box deliveryNoNo
Shipment handled byPrivate carrierYour postal service

Delivery within Europe normally takes place within 1-10 working days; worldwide delivery can take up to 30 working days.

As per stated in our Terms & Conditions, liability is transferred to the customers/recipient once an order leaves our warehouse. Should your parcel be stopped by customs because of its contents, City Seeds Bank b.v. cannot be held liable.

Returns

In the event of your receiving any faulty or damaged items, please contact us by email at info@cityseedsbank.com within 14 days of receipt of your order. Please do not return any goods without prior authorization. The customer will be responsible for any cost incurred for returning and insuring items unless otherwise agreed upon.

All products need to be returned unopened and undamaged in their original, sealed wrapping.

Only when the items have been safely received and inspected, will a refund be made. Original delivery costs and import duties are non-refundable.

Payment Methods

By using/purchasing from our website cityseedsbank.com you accept our Terms & Conditions and Privacy Policy. Please note: You have to be at least 21 years old to order marijuana seeds (cannabis seeds) from cityseedsbank.com. All orders must be fully paid for before any products will be shipped.

Underneath you can find an overview of all available payment methods. If the preferred method isn’t listed below, please contact us at info@cityseedsbank.com.

Credit Card

A credit card is the fastest and most simple form of payment.

For credit card purchases, checkout on our website and select the credit card option. You will then need to check your invoice and address details are correct and enter your credit card details. Please ensure you submit a valid email address as this is where you will receive any further instructions from us as well as your shipping confirmation email when your order is shipped.

After checking out, your card will be processed and you should see a screen displayed telling you the transaction was successful. This will have your order number on it. You will receive an automated email to the address you supplied, telling you that the order has been received.

If you are ordering from outside the EU, we would suggest double checking with your bank that the card can be used for international purchases.

Bank Transaction

Paying by bank transaction is fast and easy. Checkout online and select the option “bank transfer”. Your order process will be completed and you will receive your order number. In your confirmation email, you will find our bank details. Pay for your order and don’t forget to mention your name and order number! As soon as we receive your payment, which usually takes 2-5 days, we will send another confirmation and ship your order.

Cash

We accept euro’s only. Money should be well concealed in a double envelope and sent by registered mail to minimize the risk of theft. The address to send cash to can be found in your confirmation email. City Seeds Bank cannot be held responsible when the cash does not arrive.

IMPORTANT: include your order number!

Privacy Policy

CITY SEEDS BANK AND YOUR PRIVACY

City Seeds Bank is dedicated to ensuring the protection and privacy of our customers and visitors to our websites.

We use your personal information to ship as fast as possible. If we like to use your information for any other purposes, we will ask for your permission. City Seeds Bank will not sell your personal information to third parties and only disclose information to parties that are involved in the delivery of your order.

City Seeds Bank uses the following information to provide the following services:

  • When placing an order, we need your name, email, delivery address and payment information to process your order and to keep you updated on the shipment and delivery.
  • To make shopping at City Seeds Bank as convenient as possible, we save your information concerning your order and personal information with your agreement. By doing so, we can personalize our website and offer products that are interesting for you.

When registering with City Seeds Bank, we store personal information about you on a Secure Server. We save information such as your full name, address, e-mail address, phone number, delivery address and credit card details. This data will only be shared with our payment service provider and courier services, and only for the purposes of processing and shipping your order.

CITY SEEDS BANK WILL NOT SELL YOUR PERSONAL INFORMATION

City Seeds Bank will not sell any personal information to third parties. City Seeds Bank also does not share any personal data with any third parties, except for the purposes of processing your order as detailed above, or if required to do so by law.

YOUR PERSONAL INFORMATION IS SAFE AT CITY SEEDS BANK

We appreciate your trust, therefore, we will handle your information with care. When placing an order or checking your information at City Seeds Bank, we use one of the most modern techniques to protect your personal information: Secure Socket Layer.

COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

If you have any questions about this Privacy Statement or concerns about the way we process your Personal Data, please contact us using the Contact Us form. We may occasionally modify this privacy statement. All such changes will be reflected on this web page.

CHANGES

This privacy statement is adjusted to possibilities on this website. Possible changes or adjustments may lead to changes of our privacy statement. Therefore, it is recommended to check our privacy statement on a regular basis.

CHOICES FOR PERSONAL INFORMATION

We give all visitors to our website the option to see, change or delete all personal information that has been given to us at that time. /p>

EDITING/UNSUBSCRIBING FROM NEWSLETTER

Underneath every mailing, you will find the possibility to edit your information or unsubscribe from our newsletter.

EDITING/UNSUBSCRIBING COMMUNICATION

If you would like to edit your information or remove yourself from our documentation, you can contact us. See below for our contact information.

TURN COOKIES OFF

Most browsers are set to accept cookies, but you can reset your browser to refuse all cookies or to refuse some cookies. However, it is possible that some functions and services on our, and other, websites will not function correctly when cookies are not accepted.

QUESTIONS AND FEEDBACK

We check if we handle conform our privacy statement on a regular basis. May you have any questions, please feel free to contact us:

City Seeds Bank B.V.
Oudezijds Voorburgwal 143H
1012ES Amsterdam,
The Netherlands
+31 (0)20 620 86 19
info@cityseedsbank.com

This privacy statement is adjusted to possibilities on this website. Possible changes or adjustments may lead to changes of our privacy statement. Therefore, it is recommended to check our privacy statement on a regular basis.

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