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In the event of your receiving any faulty or damaged items, please contact us by email at info@cityseedsbank.com within 14 days of receipt of your order. Please do not return any goods without prior authorization. The customer will be responsible for any cost incurred for returning and insuring items, unless otherwise agreed upon.

All products need to be returned unopened and undamaged in their original, sealed wrapping.

Only when the items have been safely received and inspected, will a refund be made. Original delivery costs and import duties are non-refundable.

Download our return form.